GOTCHA COVERED GRAND RAPIDS
Gotcha Covered is a professional full service window covering provider of shades, shutters, draperies, bedding and motorized products meticulously installed and serviced for life. We are the premium dealer of custom window treatments in West Michigan with 14+ years of strong customer relationships, steady sales growth, and dedication to exceptional customer service.
Chief Operating Officer
Operations Specialist / Installer
Grand Rapids, Michigan•Full-time
CORE VALUES
- PROACTIVE: Consistent communication and supportive communication with our customers and staff.
- AUTHENTIC INTENTIONS: We're inspired to go beyond our customers expectations with deliberate professionalism.
- TRANSPARENCY: We consistently educate and communicate with our team and customers to set and exceed expectations.
- KNOWLEDGE: We work to stay abreast of emerging technologies and trends ensuring our skills stay current.
- EXCELLENCE: We are detailed, reliable, and efficient, owning our work to deliver braggable experiences.
OUR PEOPLE
Our design sales consultants are dedicated to ensuring the beautiful window treatments specified exceed their customer's expectations. They create braggable moments leading to repeat and referral sales.
Our installers are exceptional in their meticulous attention to detail often leading the customers specifically asking for that installer to return.
Our support staff answers every phone call and email request with pleasantness and promptness.
Our installers are exceptional in their meticulous attention to detail often leading the customers specifically asking for that installer to return.
Our support staff answers every phone call and email request with pleasantness and promptness.
OUR CULTURE
Chili cookoffs, staff outings volunteering at local service organizations, poetry contests, and an afternoon sailing are several fun events our staff enjoyed together.
Our focus on custom excellence includes collaboration, assisting each other with walk in clients and working together on installations.
Our staff relationships are as important as our customer relationships.
Our focus on custom excellence includes collaboration, assisting each other with walk in clients and working together on installations.
Our staff relationships are as important as our customer relationships.
WHY JOIN US
As part of a small company your contributions will take the company to the next level of sales and profitability.